Financial Support Services

There are several reasons one might seek financial support services, not limited to the experience of being unable to pay down debts. But knowing where to look can be difficult to navigate, especially during times of financial stress.

Why seek financial support?

Disaster, medical emergencies, lack of child care support and even the death of a loved one are some reasons that could push an already fraught financial situation into an uncontrollable situation. In 2020. during the Australian bushfires, many people lost their homes and suffering businesses and could not recover - especially with the onset of Covid-19 shortly after.  

In Australia there are a number of financial support services available to help people in need of urgent support. And many offer free and confidential advice either in person, or over the phone for those living rurally.

Covid-19 and financial support services

Since the pandemic the scope of support services has increased significantly, at times making it even more difficult for individuals in need to understand the right services for them.

Unfortunately disaster often also brings corruption, which is why it also important to be mindful of the many services and agencies that have been established since the pandemic, that might be operating with ill-intention so that a situation of hardship does not worsen with the advice of exploitative advisors and companies who charge unsolicited fees and take advantage of the vulnerable.

Need help finding the right financial service for you?

Those requiring urgent help with money should start by calling the National Debt Helpline, where they will be connected with services in their local state area.

Support services available includes:

Support for food and bills

  • Including food and transport vouchers
  • Chemist or pharmacy credit
  • Partial payment or delay of utility bills
  • And help with schooling costs like uniforms and books

Contact centrelink to find out if you are eligible for income support, Call 132 850, 8am to 5pm, Monday to Friday.

Housing Support

State governments can provide urgent accommodation, and can also assist with rental bonds. Visit your state government website to see if you’re eligible.

Emotional Support

Financial hardship can be extremely difficult to get through alone, but emotional support specific to your situation is available:


Lifeline on 13 11 14 for 24 hours support and crisis support online chat.

 Beyond Blue on 1300 22 46 36 for 24 hours support and web chat from (3pm to 12am)

 1800RESPECT on 1800 737 732 for 24 hours support in situations involving domestic violence call

 Gambling Help Online, the National Gambling Helpline, on 1800 858 858

also open 24 hours




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